Refund and Returns Policy

Overview

Thank you for choosing Quikr EV as your provider of electric vehicle (EV) charging solutions. We aim to provide high-quality products and services to meet your charging needs. However, we understand that there may be instances where you need to request a refund or return. This Refund and Returns Policy outlines our guidelines and procedures for such requests.

1.Refund Eligibility

A.Product Purchases: If you have purchased a physical product from Quikr EV, you may be eligible for a refund under the following conditions:

• The product is defective or damaged upon delivery.
• The product does not match the specifications or description provided.
• You notify us within 3 days of receiving the product.

b. Service Fees: Service fees, such as installation charges or maintenance fees, are non-refundable once the service has been rendered.

2.Return Procedures

a. Product Returns: If you are eligible for a product return, please follow these steps:

• Contact our customer support team at [contact email] to initiate the return process.
• Provide the necessary details, including your order number, a description of the issue, and any supporting evidence (e.g., photos, videos) if applicable.
• Our customer support team will guide you through the return process, which may involve returning the product to us for inspection and evaluation.

b. Return Authorization: All returns must be authorized by Quikr EV before sending the product back. Unauthorized returns may not be accepted or processed.

c. Return Shipping: If the return is approved, we will provide you with instructions on how and where to ship the product. You will be responsible for covering the return shipping costs, unless the return is due to our error or a defective/damaged product.

3. Refund Process

a. Inspection and Evaluation: Once we receive the returned product, our team will inspect and evaluate its condition and the reason for the return. This process may take 10 business days.

b. Refund Options: If the return is approved, you may be eligible for one of the following refund options:

• Refund to Original Payment Method: We will issue a refund to the original payment method used for the purchase.
• Store Credit: Alternatively, you may opt for store credit, which can be used towards future purchases from Quikr EV.

c. Refund Timeline: The refund will be processed within 14 business days after the approval of the return. The exact time it takes for the funds to be reflected in your account may vary depending on your payment provider.

4. Non-Refundable Items

a. Software or Digital Products: Due to the nature of software and digital products, they are generally non-refundable once the download or access has been provided.

b. Services Rendered: Service fees, including installation charges or maintenance fees, are non-refundable once the service has been rendered.

5. Warranty

a.Product Warranty: Quikr EV provides a warranty for its products, the details of which are specified in the product documentation or warranty statement provided with the product. Please refer to the warranty terms for information on warranty coverage, duration, and any applicable limitations or exclusions.

b. Warranty Claims: If you encounter any issues covered by the product warranty, please contact our customer support team at [contact email] to initiate a warranty claim.

Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support team at info@quikrev.com . We are here to help you and provide the necessary support throughout the process.

Note: This Refund and Returns Policy is subject to change without prior notice. Please review the most recent version of this policy on our website before initiating any refund or return requests.